Tech-based interventions in hiring have their downsides: Survey

 Goutam Das   New Delhi     Last Updated: November 21, 2017  | 21:11 IST
Tech-based interventions in hiring have their downsides: Survey

There is lot of technology and some bit of automation in recruitments today. Telephone interviews have been replaced by Skype calls - in some parts of India because of fraud. The person spoken to on the call is not the person who turns up at work. This is fairly common in bulk recruitments in sectors such as IT. Business Today had investigated such frauds before ( )
Technology has perhaps aided more transparent and efficient hiring.
However, a 'Tech and Touch survey' conducted by HR services company Randstad India found that tech-based interventions in hiring have their downsides. It said that while "technology, including AI, machine learning and automation, will play an increasingly important role in sourcing and selecting the right candidate for the right job, the touch piece of the recruitment process is becoming increasingly important". The survey was conducted in India across different age groups where a majority of the respondents were from the IT/ITeS sector, followed by Manufacturing and BFSI. Here are some of its key findings:
1.    About 78 per cent of the survey respondents opined they perform better in personal interviews as compared to automated tests. About 58 per cent said that an automated interview process would be less transparent and will not provide the feedback they are seeking for. Some 83 per cent said that technology makes the interview process efficient but less personal.
2.    About 52 per cent respondents have gone through an interview process where a significant part was aided by technology. The top three technology interventions were Skype/Google hangout (40 per cent), behavioral and technical online assessments (33 per cent), and automated calling apps (13 per cent).

3.    About 94 per cent of the respondents stated that at least one round of the interview process needs human intervention; 75 per cent said that three or more interactions are a must during a standard interview process to make the hiring experience more personal.
   In the future, 76 per cent expected nearly half of the interview process to be automated, without any of human intervention.
5.    About 78 per cent said that the availability of technology tools makes it easier to find and apply for jobs today; 43 per cent said that social and professional networks are the most effective channels to find a job, ahead of recruitment agencies and job boards.


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