Susir Kumar, CEO & MD, Intelenet Global Services
The UK-based global services major Serco has entered an agreement to acquire India-based Intelenet Global Services, a business process outsourcing, or BPO, services provider, for Rs 2,859 crore ($634 million). The acquisition is subject to regulatory approval. The deal is expected to give Serco access to the Indian market, which it sees growing at 15 per cent per annum. Intelenet's diverse customer base and high-value services, spread across seven countries, are also likely to enhance Serco's market reach and help it build a balanced portfolio. In addition, the deal is expected to enable Serco BPO, formerly infoVision, which Serco acquired two years ago as part of its growth strategy in India, to provide a full spectrum of end-to-end business services.