F. Thaddeus Arroyo, Chief Information Officer of telecom giant AT&T, was among the most soughtafter executives at the recently concluded NASSCOM India Leadership Forum in Mumbai. BT's Rahul Sachitanand caught up with Arroyo in between panel discussions and business meetings. Edited excerpts from the interview:
The world is moving from dedicated and local to virtualised and distributed. I look at this as a kind of multi-tenancy model. If you can create a services platform and have people access it over the network, there is massive potential. In the virtual world, in a shared environment, all I am doing is provisioning my systems. Instead of having to build servers and storage, I just need to provision them.
Time-to-market for new products and services is now down from 18 months to six months. One of the top trends in technology is mobilisation. Because of this, the time it takes to extend an application and change a business model is down to six months. Once I have exposed my applications securely to the external world, I can extend them to my fixed and mobile assets much faster.
India is my No. 1 global sourcing destination. There are some markets, including South America and China, which are promising. However, the access to many of these countries is through companies headquartered in India. I think that competition drives everyone to better levels. India has an advantage - but it needs to overcome its No. 1 hurdle in the lack of infrastructure.
The IT community in India is transforming itself. Labour arbitrage was table stakes, that was a start. The next wave concentrates around how you transform yourself into consultative solution delivery. It is an opportunity for us as business providers, but an even bigger one for the IT industry.