Business Today Archive Apr 1, 2012 Issue

Edition: Apr 1, 2012

Cover Story

India's BPO industry is fast losing its voice

India's BPO industry is fast losing its voice

The industry may clock less than $16 billion this year - a meagre growth rate of 12 per cent, according to NASSCOM's latest estimates.
As the economy recovers, so will small-cap and mid-cap stocks. It may be the right time to invest in them.
The BT-Value Research Best Mutual Fund rankings focus on investor appetite for risk. As the industry struggles with tightening regulations, investor-focused ranking is an apt approach for these uncertain times. FULL COVERAGE
Editor's Note
Indian firms may be losing the voice battle, but they are fighting back.
The book merely provides a snapshot of the functioning of NASSCOM, says Dinesh C. Sharma.
Newsmaker of the last fortnight: Akhilesh Yadav, Pratik Pota, Chhavi Rajawat, Pradeep Sindhu and Punitha Arumuga.
Leadership Spotlight
PwC India Chairman Deepak Kapoor shares his leadership style.
With 2.1 million dairy farmers supplying milk daily, and projected revenues of over Rs 6,000 crore in 2011/12, it is well poised to challenge Amul, which had a turnover of Rs 9,774 crore during 2010/11.
Business Today receives many responses to its case studies. Below is BEST OF THE LOT the best one on the Ramco Systems case study (Mar 4, 2012).
It is remarkable how sophisticated vehicles are becoming.
Employers are keenly tracking the social media space.
Case Study
Within three weeks of its release on YouTube, the Kolaveri Di video garnered 19 million views and was shared by 6.5 million Facebook users.
New words in business - Walk-trot-run
Aviation is still hitting the headlines, for all the wrong reasons. The International Air Transport Association, an umbrella body of all travel agents, suspended Kingfisher Airlines from its clearing house following mounting unpaid dues.
Executive Health
Carpal tunnel syndrome immobilises the wrist, but can be controlled.

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