The HR Director of a leading Indian telecom operator is a worried man these days. “The ghost of attrition has come back to haunt us,” he says. Talent at his company and others has started taking flight with the telecom sector ringing in new opportunities and creating new jobs.
Says Kris Lakshmikanth, Founder, CEO & Managing Director, The Head Hunters India: “Thousands of new jobs are being created in telecom, courtesy fresh licences being given to private operators.” The new entrants are trying to set up their operations, expand their reach and coverage— for which service providers are hiring and so are industries catering to them, including telecom infrastructure and IT enabled services players.
“The current manpower demand is triggered by this need of the operators who outsource their operations. Operators in India are looking for partners who can provide end-to-end IT operations and service management,” says Anil Pandey, Vice President and Head (Application & Software Business line), Huawei Technologies India.
Huawei is hiring senior professionals with specialised knowledge in Internet protocol, memory data base, operating system, software delivery platform, system integration, managed services, software and service delivery areas.
Plus, telecom doesn’t have an HR slack since it was never severely affected even during the downturn. Companies were growing; so hiring continued to take place albeit cautiously. With economic sentiment turning positive, hiring has gained momentum.
Take, for instance, Aricent, a technology and services company focussed on communications. Globally as well as in India, the company business has been growing consistently. “We plan to increase our workforce by 15 per cent in 2009-10 and continue our investment and focus on new areas like HD multimedia and VAS as well as next-generation technologies like LTE and WiMAX,” says Sudip Nandy, CEO, Aricent. The company has hired close to 1,000 people since April this year and plans to hire 500-700 more over the next two quarters.
IT enabled services companies are also hoping to join the hiring bandwagon. Says Amit Roy, CEO, Caretel Infotech, an ITES player and a subsidiary of the Dalmia Group: “New licences can be a great business opportunity for BPOs to support their existing and upcoming business contracts.”
The company, which has recently won a two-year contract with state-run telecom operator Mahanagar Telephone Nigam Ltd, is hiring across levels.
Amid the new rush for jobs, the buzz around salaries has remained moderate. Don’t expect salaries to soar inordinately just yet. Says Lakshmikanth: “Salaries in telecom are going to be stable for some more time to come.”