Hubert Joly, CEO of global business travel major Carlson Wagonlit Travels, was in India recently and took some time out to speak to BT's Kushan Mitra about the range of services and solutions offered by his company. Excerpts:
How large is the global market for business travel?
The business is estimated at around $350 billion (Rs 14,35,000 crore) globally. We had a business volume of $21 billion (Rs 94,500 crore then) last year.
But why should companies outsource their travel needs?
Hubert Joly, CEO, Carlson Wagonlit Travels
As companies become more globalised, their travel needs become more complex. We have solutions that can help companies optimise their travel spends. We can even help our clients track their carbon-dioxide emissions, because in certain economies, companies are getting very concerned about the environment and the impact of their actions, including travel, have.
How do you deal with security-related concerns?
We realise that people need to travel to places where terrorism and kidnapping are concerns. We work closely with companies to enforce strict policies on security. Our solutions can also help companies track where their employees are if they are travelling, which can help in case of an evacuation.