A US waste management company has announced to create 120 new back office jobs including data entry, analysis and invoice generation in Indore in the next few years.
Arizona Waste Management company officials said that the decision would not only save money but it is also based on the high quality of back-end jobs its Indian employees have been doing for the last few years.
"As part of our efforts to optimise our back office processing functions, we'll be transitioning over the next few years approximately 120 non customer-facing back office roles including data entry, analysis and invoice generation - to our office in Indore," Janette Micelli, spokesman of Waste Management company said.
The company, headquartered in Tempe, currently has approximately 250 employees performing a variety of information technology and back office processing functions in Indore.
The "additional positions will be located in our office there," Micelle said.
"Our team located in our Indore office - at less than one per cent of our total employee population - is a very small percentage of our overall employee base," she said.
"Our Waste Management team members in Indore are highly qualified, produce quality work and help the company realise efficiencies related to back office processes," she added.
The company first opened its back office in Indore in late 2011 and since then it has been increasing its presence there.
According to local media reports an average transactional processor costs USD 45,000 in the US compared to just USD 10,000 in India.
In the last two years the company has reduced its global workforce of 40,600 by 2,100 as its annual revenue decline from USD 14 billion in 2013 to USD 13 billion in 2015.
"These are always difficult decisions, and we're doing what we can to encourage affected employees to apply for other available positions within the company," Micelli said.
The move will result in "a lower cost (for labor) with demonstrably improved efficiency and better quality," she added.