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Sugar maker EID Parry has increased its involvement with critical stakeholders: farmers. It sees them not as suppliers of raw material but as customers. The company, which is part of the Murugappa Group, has worked to make farming a hassle-free occupation. This case study looks at why and how EID Parry achieved the feat.

 
 
Business process and customer satisfaction expert Steve Towers says customers have become promiscuous - they are not as loyal as they used to be.
IT industry lobby's leadership forum kicks off in Mumbai with focus on six disruptive technologies.
Malaysian budget carrier AirAsia has sought approval to establish an airline joint venture with Tata Group and Telestra Tradeplace.