GST to enable customer-centric services

Ankit Agarwal        Last Updated: August 8, 2016  | 17:01 IST

Ankit Agarwal
The goods and services tax (GST) Constitution Amendment Bill is expected to give a boost to the 'Digital India' initiative, and eventually to e-governance services which would emerge as a tool to bring about a revolution in the digital economy of India. The Bill has provided the Centre's vision of providing convenient and reliable services through the Digital India campaign.

It will pave the way for a robust digital platform for the Indian population to access e-governance facilities. E-governance services are going to explore the opportunity of rapid cross-border transactions which would emerge as a game-changer for both e-governance and e-commerce. GST regime could bring higher tax compliance burden on digital platforms. However, there would be plenty of benefits from the implementation of GST.

The GST bill would increase competition within various e-players across the digital space to ensure best services and customer satisfaction.

The GST would successfully subsume various taxes such as Excise duty, Countervailing duty, Special additional duty, Service tax, State VAT, Entry tax, Entertainment tax, Luxury tax, Purchase tax and Impost on Lottery & Gambling. It would simply abolish 'tax on tax' system and is expected to bring phenomenal changes in almost all major sectors of the Indian economy.

Rapid innovation in technology has led to a gradual shift in the way goods or services are marketed and sold by various key players to end-customers.

Major technological developments could bring remarkable changes to e-governance. The e-governance push will have significant impact on the Indian IT industry as it brings into play entire range of hardware, software products and services. This would attract more investors including private ones to invest in IT and strengthen the sector further.

The GST Bill has the power to provide customer-centric services. E-governance portals would make complex processes easier for customers and also conduct research and analysis to keep a track of demand as well as experience of consumers. The government is likely to introduce GST by April 2017.

But GST success is not just about successful implementation by the government. Almost every aspect of business operations should contribute in making this move a success including supply chain optimisation; pricing of products and services; IT; accounting and tax compliance systems. As a whole, GST is a great package of attractive offerings across diversified fields and can make a positive impact on the Indian economy.

The author is Managing Director, Alankit Ltd

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