Maruti Suzuki among bottom 3 in customer satisfaction survey : Bulletin: Business Today
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Maruti Suzuki among bottom 3 in customer satisfaction survey

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November 1, 2019

WhatsApp snoopgate: Govt, military officials across 20 countries targeted for hacking through messaging app

Senior government officials in multiple US-allied countries were targeted earlier this year with hacking software that used Facebook Inc's WhatsApp to take over users' phones, according to people familiar with the messaging company's investigation. Sources familiar with WhatsApp's internal investigation into the breach said a "significant" portion of the known victims are high-profile government and military officials spread across at least 20 countries on five continents. Many of the nations are US allies, they said.

Maruti Suzuki among bottom 3 in JD Power customer satisfaction survey, Hyundai tops list

Once renowned for its superior customer satisfaction experience, India's largest carmaker Maruti Suzuki India has plummeted to the bottom three companies with the worst customer sales satisfaction scores in 2019. According to global automotive research firm JD Power, which carries out the Sales Satisfaction index (mass market) study annually, Maruti received a score of 834 on a scale of 1000 that puts it well behind the industry average score of 846 and ahead of only Honda (832) and Renault (824). The company with the best score of 873 was arch-rival Hyundai Motor India Ltd, India's second-largest carmaker.

India loses domestic export incentive case filed by US at WTO

India has lost a case filed by the US at the WTO against domestic export incentives as the dispute settlement panel on Thursday concluded that these schemes are inconsistent with the international trade norms. With this ruling, India will have to re-work these incentive schemes to comply with the WTO ruling. However, it can file appeal against the ruling at the appellate body of the WTO dispute settlement mechanism.

Angela Merkel in India: German Chancellor meets PM Modi; likely to sign 20 agreements

German Chancellor Angela Merkel will hold talks with Prime Minister Narendra Modi on a host of bilateral issues on Friday. Merkel, on a two-day visit to India, arrived in New Delhi on Thursday night. Both countries are likely to sign around 20 agreements. Merkel will meet several Indian leaders as well as a business delegation during her visit.

ShopClues to merge with Singapore-based Qoo10 Pte Ltd

Online marketplace ShopClues on Thursday announced its merger with Singapore-based Qoo10 Pte Ltd in an all-stock deal. Qoo10 is a leading eCommerce platform in South East Asia which services small and medium enterprises (SMEs) through its localised online marketplaces in Singapore, Indonesia, Malaysia, China, Hong Kong etc, and plans to expand into other Asian countries.

Reliance's Jio criticises telecom lobby warnings on sector health

Jio Infocomm, the telecoms arm of Reliance Industries', criticised on Thursday the industry lobby's push for the Indian government to intervene after a court ruling left rivals Bharti Airtel and Vodafone Idea facing billions of dollars in costs. Supreme Court last week upheld a demand by the Department of Telecommunications (DoT) that wireless carriers pay nearly $13 billion in overdue levies and interest.
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