Companies need to imbibe a service-oriented culture as customer empathy and engagement matter most in the long run.

Her early digitisation efforts and a customer-first policy have given the organisation a cutting edge.

\"Organizations are poised to undergo a fundamental structural change akin to the industrial revolution as we usher to IoT,\" writes Aniruddha Guha Sarkar, Senior Vice President of Engineering, Interra Information Technologies Inc.

We continue to focus on strong delivery through operational excellence in our portfolio of businesses. Financial results of 1Q FY19 underscore the strength of the petrochemicals we have reinforced over the last investment cycle, says Mukesh Ambani.

For a small enterprise to know which emerging technologies will benefit their business and their customers can sometimes be very confusing and a bit daunting. But it is totally worth the effort.

In India, telcos and financial institutions like Airtel, ICICI Bank and Wipro use specialized BPM (business process management) agencies to sort out issues of their customers.

According to a report by The Wall Street Journal, Amazon Inc, the world's largest online retailer, has started terminating the accounts of several customers of late for allegedly breaking its terms of use without specifying the violation. This includes availing of the return policy liberally.

Lenovo has announced the launch of ThinkPad 2018 for professionals on the go. The 2018 ThinkPad range includes  ThinkPad X1 along with the T, X and L Series.

In the coming years, growth in India's domestic BPO market would be the biggest change maker. Parallel to the growth in the domestic BPO market, there has been a surge in demand for speech analytics in regional languages, says Ady Meretz.

Mumbai is growing at a significant rate of around 4% and its energy requirements are on the rise. The city's growing power demand is being driven by the development of large-scale projects such as multiplexes, malls, metroes and infrastructure projects, along with the steady increase in population.

How a little-known bank lending to local traders in Maharashtra turned into one of India's top 10.

Tata Motors is reskilling employees to make them 'future ready'