Ghosh joins OYO Hotels & Homes following a stint as an advisor to Tata Trusts. In July, he had stepped down from his position as IndiGo's president and wholetime director.

Digitisation of manufacturing is a reality that some have adjusted to quickly while others face challenges.

\"There has to be a method to the madness. So, make sure that you understand the job assigned to you. You must have a clear view of the big picture...\"

As the country gears up for Ayushman Bharat, a national health protection mission, healthcare and health insurance are expected to witness a paradigm shift. In a candid conversation, Mayank Bathwal, Chief Executive Officer of Aditya Birla Health Insurance Company, tells Naveen Kumar how this much-awaited healthcare programme may impact the industry, the role of digitisation and the unique initiative the insurer has taken to make claims processing hassle free. Edited excerpts:

Enhanced and flexible plans in life and health segments meet the varied needs of digital-age consumers.

Companies need to imbibe a service-oriented culture as customer empathy and engagement matter most in the long run.

Her early digitisation efforts and a customer-first policy have given the organisation a cutting edge.