A deep revolution in customer experience, innovative products and services, capacity improvements, cost management, and new business models is underway at the hands of hyper-automation.

Flipkart's Big Billion Days sale also provides new market opportunity for almost 1,35,000 artisans for the first time through its Samarth initiative

The Noida-based company's conversational AI platform is automating and improving frontline customer care

Walmart-owned Flipkart on Monday said it has onboarded nearly 27,000 'kirana' shops across 700 cities to strengthen its pan-India supply chain ahead of the upcoming festive season.