Despite the inertia in the industry, information technology (IT) giant Infosys will hire about 13,000 employees for its business process outsourcing (BPO) segment in the current financial year.
PERSPECTIVE:Despite challenges, Infy not to change tack
Raghavendra K, vice-president, BPO (human resources development) told MAIL TODAY: "This is an industry which will even work during recession. When the economy is booming, there is growth in business with companies looking at outsourcing more, and in times of recession, firms outsource to save costs."
The Bangalore-based company had hired about 9,000 professionals last year.
"We can economise, add value and come up with great output and outcome for our customers," Raghavendra said adding "the industry is designed such that it has to provide services as long as the business exists".
At a time when attrition remains the biggest concern of the BPO sector, Raghavendra said he is not alarmed. In fact, the Infosys BPO segment has initiated some processes to retain talent.
"One should not be alarmed by the attrition rate in the BPO industry, which has spiralled 75 per cent. Moreover, in India, where there are huge employment opportunities, and with recruitment happening in every other sector, attrition seems plausible," Raghavendra added.
He pointed out that one should not look at attrition in the BPO sector as an isolated case. The company, which serves many international majors, has attrition of about 30 per cent, which is a bit higher than that of the entire industry.
Raghavendra observed that the cause of higher attrition is linked to most employees leaving jobs for higher education.
In order to contain the problem, he said: "We have programmes to support higher education of our employees. We also have a policy to fill up 70 per cent of our existing vacancies with lateral (experienced) hiring."
Courtesy: Mail Today