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Zomato, Swiggy finding it hard to deliver food amid lockdown in India

Ankita Chakravarti     March 27, 2020

The coronavirus has come down heavily on people all across the world. With several countries going into lockdowns to stop the virus from spreading further, people are struggling to source some very basic things. In India, a 21-day lockdown was announced by Prime Minister Modi on March 25 and since then many food and grocery delivery companies are grappling to deliver the products despite being classified as essential services.

When the lockdown was announced, it was stated that restaurants will remain open for takeaway services but the food delivery apps Zomato and Swiggy found themselves in a soup when many restaurants went non-functional and the delivery boys were harassed by local goons and authorities for continuing their services during a lockdown.

"Our delivery partners are facing several hurdles across cities while trying to deliver food which has been classified as an essential service. We are communicating with the relevant authorities and hoping these issues are sorted soon, a Zomato spokesperson was quoted as saying by IANS.

Zomato CEO Deepinder Goyal in a series of tweets said that they are working with the local authorities to let them work. He revealed that Delhi, Maharashtra, and Karnataka were quick to issue orders to local authorities to let the e-commerce operate to deliver the essential services but another major problem is the unavailability of cloud kitchens. The next immediate problem to solve is restaurant and cloud kitchen availability. We need to ensure that kitchens stay open during these times so that we can help with food delivery as much as possible, he wrote.

The other food-delivery giant Swiggy also stated that closure of restaurants has also disrupted their services in many cities.

Many people who live in different cities, all by themselves, rely on Zomato, Swiggy for their meals but with the food-delivery services going kaput, it will barely leave them with any choices to source their basic meals.

Earlier, the online supermarket apps Grofers, BigBasket and Flipkart had temporarily shut their services as they were finding it hard to deliver stuff amid the lockdown. Their delivery boys were beaten up by goons and law enforcement authorities despite the services being termed as essential. They later resumed their services after proper assurances from the government.

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