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After Gmail, WhatsApp faces global outage

Ankita Chakravarti     August 21, 2020

Hours after Google service faced massive outage globally, Facebook-owned messaging app WhatsApp went down for several users across the globe. Many users complained of not being able to send or receive messages and some even reported connection loss in various parts of the world. The issue was first reported by Wabetainfo, the WhatsApp features tracker.

The Wabetainfo shared a tweet stating that the issue with WhatsApp has happened at the server-side."WhatsApp is experiencing a partial outage for several users. It's not possible to use the service because the server is down. Note that some users might still be able to use the service," Wabetainfo said.

However, WhatsApp has restored its services now as per the latest update by WaBetainfo.

As per DownDetector, the issue surfaced around 9 pm last evening and over 66 percent of users faced connection issues while 32 percent of users could not send or receive messages and one percent of users had issues with logging in to their account. The outage map shared by DownDetector showed that WhatsApp majorly experienced an outage in the South America region, some parts of the US were affected too

WhatsApp went down on the same day Google Services abruptly stopped working for users in several countries including India. Out of all the services offered by Google, Gmail, and Google Drive were worst affected. The users were unable to receive or send messages and even upload attachments. Every time a user tried uploading an attachment, a pop-up message appeared on the screen that said, "Oops, something went wrong." Some users were also unable to login to their Gmail accounts but after several attempts, the account could be accessed.

However, after not being functional for many hours, Google restored the Gmail services. The tech giant didn't reveal what caused the outage but resolved the issue hours after it was reported. "The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. System reliability is a top priority at Google. We are making continuous improvements to make our systems better," Google shared on its status page.

Now that the services have resumed, users can upload an attachment, send or receive malls. To confirm the same, we tried uploading an attachment and were successfully able to do that and send the mail just the way it was done before the global outage happened.

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