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Apple iPhone 12 hit by strange bug that causes LTE, 5G signal drops

Apple's new iPhone 12 series devices are facing an issue with connectivity where both LTE and 5G networks are getting sketchy.

twitter-logoShubham Verma | December 2, 2020 | Updated 19:15 IST

Highlights

  • Several users have complained their iPhone 12 is dropping signals.
  • The issue is severe when the users are on the move.
  • Apple has not acknowledged the network issue yet.

Apple iPhone 12 users are reporting an unusual issue their units are now facing. According to several complainants, the iPhone 12 is dropping LTE and 5G network unexpectedly when they are travelling. The issue seems to be widespread on carriers such as Verizon and AT&T in the US but a few T-Mobile users have also flagged their iPhone 12 units having encountered this bug. The bug causes the device to lose signals for both LTE and 5G connectivities, even when the network is not spotty and is well-received on other devices.

Several Reddit users have said (via 9to5Mac) that their iPhone 12 series units are badly impacted by the alleged bug. All four models, the iPhone 12 mini, iPhone 12, iPhone 12 Pro, and iPhone 12 Pro Max, are hit by the issue. This issue is persistent only when an iPhone 12 series user is on the move, which means the signals are full and mobile services are functional otherwise. The issue does not go away soon. Some users have even said that they have experienced the network issue more than 15 times in a day when travelling to various locations within the same city.

Since the issue is a new one and seems like bad network reception, a large fraction of users tried switching to LTE from 5G Auto to check if they receive good connectivity but in vain. Some users even tried resetting network settings on their iPhone 12 units but even that did not work. But while all of these solutions failed, one simple thing seemed to have worked for many users. According to a few iPhone 12 series users, turning on airplane mode brought the network back, only to disappear a few minutes later. The users said they had to keep turning airplane mode on and off multiple times to keep getting the network for calls and the internet.

This issue is entirely new, which is why it is not the same for every iPhone 12 user. An iPhone 12 Pro user said that the network issue vanished automatically for him, without needing him to do anything about it. "In my personal case, the issue has mostly disappeared on my 12 Pro, with no clear action on my part, which is kind of frustrating because it adds to the mysterious nature of the issue and why it affects only certain phones," he wrote in the Reddit forum discussing the iPhone 12 series issue.

For now, it seems that only certain customers in the US are impacted by this new iPhone 12 series bug. The iPhone 12 series customers from other countries have not reported any such issue. In India, we have not come across any report or online complaint that outlines the new issue that causes the iPhone 12 series phones to drop signals on the LTE network in India since 5G is not available.

Apple is still to acknowledge the issue that its iPhone 12 series is now facing. Which makes it difficult for people to keep using their new iPhone units without a hiccup. Their problems might find some ingenious solution but until then they can only wait for Apple to officially address the issue and roll out a fix to improve connectivity on the iPhone 12 series devices.

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