- HDFC customers on Saturday faced issues with online card payments, UPI transactions and even with the ATM. The services have now been restored.
- The bank's services were down since Saturday evening and peaked around 8 PM according to Down Detector.
- HDFC noted that the problem was due to an outage at a data centre. However, HDFC bank did not state the cause of the data centre's downfall.
HDFC bank's services were restored on Sunday after hours of an outage affecting online payments and ATM transactions of customers. However, the bank has noted that customers may still face intermittent issues as the system stabilises.
"The services impacted following the outage have been restored. While you may face intermittent issues as the system stabilizes there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period," HDFC's customer care page posted on Twitter.
Dear Customers,— HDFC Bank Cares (@HDFCBank_Cares) November 22, 2020
The services impacted following the outage have been restored. While you may face intermittent issues as the system stabilizes there is no reason to worry now! Our sincere apologies for the inconvenience caused. Thank you for bearing with us during this period.
The bank's services were out Saturday evening and HDFC acknowledged it on Saturday night saying that the bank's services had been impacted due to an outage at a data centre. However, HDFC bank did not state the cause of the data center's downfall. According to Down Detector, complaints first started coming in at around 6 PM on Saturday evening and peaked around 8PM.
HDFC customers faced issues making Unified Payments Interface(UPI) and card transactions since Saturday evening and expressed their woes on social media.
Some customers complained that services including credit card, debit card, online Banking, and the ATM were not working. They also complained that linked accounts on services like Swiggy, Google Pay, and Paytm were disabled. Affected customers also complained about the bank website and HDFC app on Twitter. Some people were not able to receive One Time passwords (OTP)s.
An HDFC employee in a reply to a customer wrote, "An unexpected outage at one of our data centers has impacted some of our services. We are working towards the restoration of the services, which shouldn't take long. The inconvenience is sincerely regretted."
A similar incident occured in December when HFDC customers complained that they were unable to pay their loan EMIs and clear their bills on time. RBI governor had intervened and deployed a team of experts to investigate the reasons behind the outage. However, the December outage was not due to a cyberattack but because the lender had underestimated growth in payment volumes, according to Mint.
"What we did not realise is the kind of increase in businesses across liabilities, assets and payment products. Even within payment products, we have been patronising multiple channels, whether it is cards or the UPI volumes. We underestimated the growth in these volumes," Sashidhar Jagdishan, the then executive director and now the bank's CEO had said in January.