- Ola and Uber are all set to resume services in important cities including Delhi and Bengaluru.
- While Uber will be available in a total of 35 cities, Ola is eyeing to resume operations in over 160 cities.
- Uber and Ola had announced that its riders and driver-partners are required to wear masks during a ride.
After almost 50 days of suspension, ride-hailing apps Ola and Uber are all set to resume services in important cities including Delhi and Bengaluru. The lockdown 4.0 brought along some respite for the people living in red zones as the government allowed many businesses to resume services albeit with necessary precautions. Ola and Uber were amongst the services that were defunct because of the lockdown imposed due to coronavirus.
While Uber will be available in a total of 35 cities, Ola is eyeing to resume operations in over 160 cities. The ride-hailing apps had earlier sought permission to operate in green and red zones. However, none of the services will resume in containment zones.
"In compliance with Lockdown 4.0 guidelines by the Government, Uber is resuming services across more cities in India. Riders will constantly be notified with further information and the status of specific cities through our app," Uber said in a blog post.
However, in order to use the Uber, Ola services, the riders, and the drivers will have to follow certain instructions. The companies have outlined measures to ensure the safety of its riders and driver-partners. Here's what they said:-
—Uber and Ola had announced that its riders and driver-partners are required to wear masks during a ride.
—Uber has developed a special technology called the Go Online Checklist, which will be used to confirm whether a driver has taken necessary safety measures or not and whether he is wearing a mask or not. Only when the details are confirmed, the driver can start his services. Ola too has a similar setup which would require its drivers to authenticate whether they are wearing masks or not before the start of every ride by sharing a selfie through their partner app.
—Both Ola and Uber have given the leverage to its rider and driver-partners to cancel the trip anytime they feel the other person has not taken adequate safety measures or is not wearing a mask. He or she will not be charged a cancellation fee if the issue is reported via the app.
— Uber and Ola's riders are not allowed to switch on the AC. They are advised by the companies to sit at the rear seat and open windows for ventilation.
—Ola and Uber will provide necessary safety kits like masks, sanitisers, disinfectants, etc to its driver-partners. They are required to sanitize their cars after every trip using the supplies.
—Ola will allow only two passengers to board the cab excluding the driver. They are required to sit by the windows on the rear of the car and not next to the driver.
—The companies have urged the riders to make payment through wallets or any digital platform to avoid unnecessary contact.