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Microsoft Teams announces new features like CarPlay support, spam identification and transfer calls

Microsoft Teams will get new calling elements like the dial pad, call history, voicemail, contacts, and settings for streamlined calling. It is also bringing features like call merging and call transfer with CarPlay support and other features.

twitter-logoYasmin Ahmed | December 2, 2020 | Updated 14:24 IST
(Picture: Microsoft Teams)

Microsoft Teams has announced new streamlined calling elements like the dial pad, call history, voicemail, contacts, and settings into one single location for convenient workflows. Microsoft Teams is also bringing new updates like call transfer between desktop and mobile, Apple CarPlay support, spam identification and transfer calls. Microsoft users will now be able to transfer their calls between their mobile and desktop starting early 2021. Microsoft noted that Teams users made over 650 million calls in October, up 11 fold over March of this year.

Microsoft noted that these enhancements will make Teams Calling will make it easier for organizations and their employees to strengthen connections and create new ones with just a quick call. Microsoft Teams is going to bring the following features tomake calling easier for users:

Save call recordings: Microsoft Teams will let users keep track of the conversations that take place on calls. This feature will let admins make OneDrive or SharePoint the default recording storage location and give them the capabilities of sharing them with external guests, quicker access to transcripts, and a storage capacity.
CarPlay support: This feature will let users place and receive calls in their car through CarPlay support for Teams Calling. Users can make use of the vehicle's built-in controls to operate Teams, including using Siri to place and answer calls.

Transferring and merging calls: Microsoft notes that starting in early 2021, users will be able to shift calls between your mobile and desktop endpoints with an easy-to-use interface on the Teams app. Teams will also let users merge calls to combine conversations and simplify multiple conversations.

Low-data mode: Starting 2021, users will also be able to adjust their settings in Teams to cap the amount of data that will be used during video calls and establish different settings based on network availability. They will have the option to set the data on cellular, wifi, or always.

Enhanced reverse number look-up: With this feature, users will be able to see the name of the callers in the activity feed and voicemail.

For business users, Microsoft will bring voice-enabled channels that will enable teams to integrate call queues into a specific channel, allowing for collaboration and information sharing before, during, and after the call. Furthermore, Teams will bring contact center solutions that can use presence and use APIs to integrate with Teams, allowing agents to find the right colleagues to assist. Teams are also bringing features that will let users transfer important calls, and in case the call does not get transferred it will not be disconnected but will ring back to the person making the transfer.

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