Mobile devices company Nokia on Thursday issued an advisory for customers in the US and parts of Europe warning them of electric shock from a battery charger meant for its Lumia tablet 2520 due to a defect by its vendor.
During an internal quality control process, Nokia identified a potential product quality issue that may lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier.
"Under certain conditions, the plastic cover of the charger's exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket," Nokia said in a statement.
Lumia 2520 is the first tablet from stable of Nokia which was unveiled in October for $499 before taxes. It is not yet launched in India.
AC-300 chargers are exclusively used with Nokia's Window based Lumia 2520 tablet.
Nokia issued advisory for customers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK , strongly advising them to suspend use of the charger until further notice.
The company also warned consumers to suspend use of Lumia 2520 travel charger accessory purchased in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US.
"In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US," the statement said.
The company has temoprarily delayed sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK. It has suspended sales of the travel charger accessory in US.
"While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia. We apologise to the owners of the Lumia 2520, and we are working with urgency to minimise the inconvenience," Nokia's Executive Vice President for Smart Devices Jo Harlow said.