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Signal app: Error showing in some of your chats? Here's how to fix it on Android and iOS

Signal has seen an exponential rise in downloads following a change in WhatsApp's privacy terms.

Akarsh Verma | January 17, 2021 | Updated 16:14 IST

Highlights

  • Signal app was down on Friday due to overwhelming downloads and limited server capacity.
  • Signal has been downloaded by millions of users in recent times due to a controversial privacy policy update to WhatsApp.
  • The errors do not affect chat security and will be automatically fixed in the next app update it adds.

Signal, the popular messaging app, said that it had restored its services a day after the application faced technical difficulties. It dealt with a flood of new users after rival messaging app WhatsApp announced a controversial change in privacy terms.

Signal users might see errors in some chats as a side effect of the outage, but will be resolved in the next update of the app, the company said. The error does not affect the security of the chat, the company added.

If you are getting a 'Bad encrypted message', all you need to do to fix the issue in Android is tap the menu button in the top right and select 'Reset secure session'. On iOS tap, the "Reset Session" button below "Received message was out of sync."

The errors do not affect chat security and will be automatically fixed in the next app update it adds.

Ever since its rival WhatsApp, owned by Facebook, unveiled its new privacy terms last week, Signal has seen a huge interest from new users. Signal said that it has been adding new servers and extra capacity at "a record pace" every single day this week nonstop.

The non-profit Signal Foundation based in Silicon Valley, which currently oversees the app, was launched in February 2018 with Brian Acton, who co-founded WhatsApp before selling it to Facebook, providing initial funding of $50 million.

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