Business Today
Loading...

Signal messaging app back online after facing technical glitch for over a day

Singal the security-focused messaging app was down on Friday due to server capacity issues. The technical glitches have been fixed and Signal is back online.

Akarsh Verma | January 17, 2021 | Updated 12:48 IST

Highlights

  • Several users faced issues and outages on the Signal app on Friday.
  • Signal has been downloaded by millions of users in recent times due to a controversial privacy policy update to WhatsApp.
  • Elon Musk even asked his followers on Twitter to use Signal instead.

Signal, the popular cross-platform messaging app faced a global outage on January 15, just days after millions of new users downloaded it following the controversial update to WhatsApp privacy policy. After facing technical difficulties for over a day, Signal is back. The messaging service took to Twitter informing users that it has restored operations.

The company informed people via Twitter that the app was back online and thanked the millions of new users for choosing signal.

Reports of problems first began on Friday. The pace of reports has since diminished, with most claiming that issues have now been resolved. Symptoms during the outage varied. Early on, folks had trouble even connecting and logging in. Later on, when things began coming back up at Signal, there was a mix of folks able to send but not receive messages, and conversations among certain platform combinations (like iOS to iOS) would work, while others didn't. In most cases, there was an ongoing error message banner that stated: "Signal is experiencing technical difficulties. We are working hard to restore service as quickly as possible."

It is not surprising that Signal ran into an issue like this, given the pace of growth that it's seen recently. Based on Play Store metrics, its userbase is up at least 5X in the last week alone, and that's ignoring other platforms. The true numbers could be closer to 10 or 20X. With an explosion in new users like that, denial of service errors like these are inevitable, and Friday's downtime is to be expected.

On Friday, 15th January, Whatsapp announced that it has decided to postpone a privacy update by three months due to "misinformation causing concern" among its users.

With over 400 million people who use the messaging app to communicate with their friends and family, India is the largest market in terms of users for WhatsApp.




  • Print
  • COMMENT
BT-Story-Page-B.gif
A    A   A
close