If you are a Jio user, getting a new SIM card or recharging your mobile or broadband connection is going to be a lot easier. Jio has launched a WhatsApp number that you can chat with to make recharges, request for port-in MNP, customer support for Jio Fiber and international roaming among other mobile or broadband connection related queries. Not just mobility and broadband, Jio is also extending support for JioMart services through its WhatsApp number.
Jio users can send "Hi" to 7000770007 on WhatsApp to start using chat-based services. Jio said that a customer executive will reply to users, instead of a bot, which means users can make a variety of queries and not just the predefined ones. In addition to queries and support, the online executive will also receive complaints, so if something is not right with your Jio mobile connection, broadband connection, or a JioMart order, you can lodge a complaint without needing to speak with the executive on the phone.
Recharging your mobile number or Jio Fiber broadband number is going to be quite easy. You just have to share the number you want to recharge and the tariff plan. If you are unsure about what tariff plan is right for you, you can even ask the executive on WhatsApp to send details according to your connection type, i.e., prepaid, postpaid, or broadband. For payment, the poster that Reliance Jio has shared shows a horde of options, such as JioPay, Google Pay, PhonePe, Paytm, Amazon Pay, among others. Users can talk to the Jio executive in English and Hindi for now, but support for more regional languages may arrive later.
The arrival of Jio services on WhatsApp is a result of the investment Facebook made in Reliance Jio. Last year, Facebook, which owns WhatsApp, bought a 9.99 per cent stake in Reliance Jio for around Rs 43,574 crore. The social media giant is now the biggest minority stakeholder in Jio Platforms -- a subsidiary of Reliance Industries that is also a holding company for Reliance Jio mobile network -- and the strategic partnership is the reason Jio services will get more visibility on Facebook's platforms and vice versa.
In other news, Reliance Industries will hold its 44th annual general meeting (AGM) on June 24 at 2 pm. Reliance Industries chairman Mukesh Ambani is likely to announce the Jio 5G network along with its roadmap for deployment in India. A Jio 5G phone, a Jio Android phone, and a Jio laptop are also among the products that Reliance Industries may announce at the event.
Copyright©2021 Living Media India Limited. For reprint rights: Syndications Today