Vi Business, the enterprise arm of Vodafone Idea Limited (VIL) on Monday introduced a fully-managed voice service or Session Initiation Protocol (SIP) service for businesses where voice calls are a significant business resource. Vi notes that the services will help user clients get a complete view of their fixed telephony network, with best-in-class SLAs, voice analytics, quality scores and features to improve service efficiency. With the introduction of the service, Vi has become the first telecom operator to provide Managed SIP service in India.
Vi notes that most Indian BPOs, the BFSI and IT or ITES, telemarketers, VAS providers, conference service providers and similar sectors are currently relying on legacy TDM based PRI connections from multiple vendors and do not have a clear view on the efficacy of each service. Vi further adds that with Managed SIP (MSIP), these organisations will now have the assurance of security as well as a window to monitor, measure and optimise their voice infrastructure.
The telco has stated enterprise users can experience the enhanced service quality by using Vi managed SIP service as it will give the following benefits. Multiple businesses can keep a tab on their expenses as a single trunk can have multiple pilot numbers. There's no maximum limit on the number of channels a single trunk can configure. This helps customers in maintaining a single connection no matter how many sessions they have, thereby simplifying operational management, digital experience portal to access real-time reports and review the network, proactive monitoring of problems to track the efficiency of voice resources, auto ticketing for threshold breach of KPIs, ensuring reduction in the meantime to repair.
Vi notes that in case of fault, dedicated customer service desk will proactively address and plug the breach of SLA parameter, future-ready technology to help customers reduce their operating cost on purchase of hardware and manpower for managing them, besides doing away with hardware obsolescence.
Chief Enterprise Business Officer, Vodafone Idea Limited, Abhijit Kishore said "With the introduction of Vi Managed SIP service, Vi Business is now in a position to be a single point facilitator of comprehensive fixed telephony solutions that enable businesses to gain better control of their overall voice infrastructure and the ability to garner meaningful insights on voice performance for their clients or internal stakeholders. I am confident that this significant addition to our basket of best in class, holistic communications solutions for Enterprises, will help our customer organisations transform the way they communicate with their customers."
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