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Truecaller users are happy about call reason feature as it saves plenty of time

India Today Tech talked to a few active Truecaller users who are delighted with the call reason feature introduced by the Truecaller application.

Pavni Jain | October 22, 2020 | Updated 18:42 IST

Highlights

  • Truecaller released a new update and unveils three new features including call reason feature.
  • The new Truecaller call reason feature will tell if a call is urgent, personal, or business-related.
  • Truecaller users say that the new call reason feature will save their time.

Among many applications in a smartphone, one app did gain traction of users for its unique feature that is identifying a caller. Yes, we are talking about Truecaller which launched more than a decade ago. Now, the company has released a recent update where Truecaller introduces call reason, SMS scheduling and message translation. The app from now on will not only help users to block spam calls or identify an unknown caller, but will also state a reason for calling.

Truecaller is available for both Android and iOS platforms. After a new update, users who have Truecaller app installed on their phones can know if a particular call is urgent, personal, or business-related just by reading the stated reason displayed on the screen of the phone.

Upon the release of the latest features, Truecaller said in a blog post, "We've been seeing tweets and messages from you telling us that you wanted to know why people were calling. It's clearly a great idea, so we made it happen."

While all this happened, we stumbled upon a question and it is, whether this new knowing-the-reason-for-call feature is good or bad? Whether it is beneficial for all the users or comes with some kind of limitations? So, we decided to talk to a few Truecaller users and come to a conclusion.

Kunal Sachdeva, an IT employee states, "I think the call reason feature was long due as it could help us get a better view of why the person is calling, which will be very beneficial for people who are working."

Another active Truecaller user, who is a stock market professional, Priya Baid says, "If call reason feature is used correctly, no one would miss an urgent call! Like if I am in a meeting and the caller has some important information to share with me, I'll know that I have to receive the call. Likewise if it is just a promotional call, I would choose not to answer it."

Sakshi Aggarwal, Associate Research Manager adds, "I think the new feature of "Call Reason" by Truecaller is a great idea. Currently, we don't pick up calls or let it ring in case of unknown numbers, however, if we get the reason along with the calls, for example, it can be related to some delivery, any friend/family calling from a new number or any important bank update, then there are high chances of the call being picked up. This feature will help the users know why the other person is calling and decide if the call is urgent or it's some sales/business related call which can be ignored."

Majority of the Truecaller users seem satisfied or rather delighted with the app's latest features. Users can now easily differentiate between important/ or rather urgent and irrelevant calls from credit card sellers, loaners, or other schemers which saves plenty of one's time.

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