- Uber has shared a new set of guidelines for riders and drivers to keep them safe from the COVID-19.
- The company will allow only three passengers at a time excluding the driver.
- ber has developed a technology that detects the “mask as an object in the photo, and does not process biometric information or compare mask selfies to driver photos
As life limps back to normalcy amid coronavirus scare, ride-hailing giant Uber has shared the measures it plans to take once the services resume. The company in a blog post shared a new set of guidelines for riders and drivers to keep them safe from the COVID-19.
From May 18, Uber has advised everyone using its ride-hailing service in the United States, Canada, Mexico, Europe and Latin America and Asia to wear masks during the ride. The company will allow only three passengers at a time excluding the driver. Three passengers at the rear and a driver, nobody, however, are allowed to sit next to the driver. This is done to avoid unnecessary contact between the riders and the drivers.
Uber has also developed a Go Online checklist for drivers which would ask them to confirm whether they are wearing a mask or not and if they have taken necessary safety measures. The company will ask the drivers to take a selfie and verify whether they are covering their faces or not. After we verifying all the details, the company will allow the driver to take the trip. Uber has developed a technology that detects the "mask as an object in the photo, and does not process biometric information or compare mask selfies to driver photos in our database."
"In the United States, Canada, India, and most of Europe and Latin America, drivers who are not wearing a mask or face cover will not be able to go online beginning next Monday, May 18. We will maintain this policy through the end of June, and then reassess based on local public health needs. We've designed this feature to adapt to changing public health guidance and regulations as the pandemic evolves, " Uber, CEO, Dara Khosrowshahi said in a blog post.
Uber has also made a similar checklist for the riders as well, where they can only take a trip after confirming that they are wearing a face cover and washing or sanitizing their hands. Riders will also have to confirm that they are sitting on the backseat and will not ask the driver to switch on the AC but open windows for better ventilation.
Both the rider and drivers are free to cancel a trip if they feel unsafe during a ride. They won't be charged a cancellation fee if they report the issue via the app. "Drivers and riders who repeatedly violate mask policies risk losing access to Uber," the blog read.
Uber has said that it has sourced masks and sanitizers for the drivers and are directly delivering these items to their homes. "We've allocated $50 million to purchase supplies like masks, disinfectant sprays and wipes, hand sanitizer, and gloves. As of this week, we have secured more than 23 million masks for drivers and delivery people around the world. Many of these items were shipped directly to the driver's homes. In some countries where shipping is less accessible, we've provided reimbursements for cleaning supplies and protective equipment. We've also begun to hand out supplies in person at some of our Greenlight Hub locations globally," Uber said in the blog.