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Zoom has 200 million users, app announces 90-day feature freeze to focus on privacy

CEO and founder Eric S. Yuan in a longish blog post said that Zoom will freeze new features for 90 days to resolve the safety and privacy issues.

twitter-logoIndia Today Tech | April 2, 2020 | Updated 15:59 IST

Highlights

  • Eric S. Yuan in a longish blog post said that Zoom will freeze new features for 90 days.
  • He also said that the company will enhance their bug bounty program.
  • Eric Yuan in his blog also stated how Zoom was primarily designed for enterprise customers

Zoom became immensely popular over the last couple of weeks due to the coronavirus pandemic that sent the world into a complete lockdown. With almost half the population working from home, Zoom became the most reliable platform that allowed working professionals across the globe to continue their work seamlessly from home. Soon many privacy and security flaws were uncovered but Zoom couldn't provide a concrete solution back then.

However, now it seems that Zoom has taken the matter pretty seriously and will finally take the necessary steps to improve its privacy services. CEO and founder Eric S. Yuan in a longish blog post said that Zoom will freeze new features for 90 days to resolve the safety and privacy issues.

"For the past several weeks, supporting this influx of users has been a tremendous undertaking and our sole focus. We have strived to provide you with uninterrupted service and the same user-friendly experience that has made Zoom the video-conferencing platform of choice for enterprises around the world, while also ensuring platform safety, privacy, and security. However, we recognize that we have fallen short of the community's and our own privacy and security expectations. For that, I am deeply sorry, and I want to share what we are doing about it," he said.

Yuan in his blog stated that they will freeze the new features and shift their engineering resources to focus on safety, and privacy issues. He also said that the company will enhance its bug bounty program and will also engage in "a series of simultaneous white box penetration tests to further identify and address issues."

Eric Yuan in his blog also stated how Zoom was primarily designed for enterprise customers who have their own full IT support. "First, some background: our platform was built primarily for enterprise customers large institutions with full IT support. These range from the world's largest financial services companies to leading telecommunications providers, government agencies, universities, healthcare organizations, and telemedicine practices. Thousands of enterprises around the world have done exhaustive security reviews of our user, network, and data center layers and confidently selected Zoom for complete deployment," he said in his blog.

Yuan also admitted that the Zoom app was not designed with a foresight that half of the population of the world suddenly be working and studying from home. Now that people are using the app in many unexpected ways, they are facing the challenges that they did not foresee when the platform was developed.

Eric laid out how they have fixed the flaws that were discovered in the app recently. "We took action to remove the Facebook SDK in our iOS client and have reconfigured it to prevent it from collecting unnecessary device information from our users, Yuan explains. "We updated our privacy policy to be more clear and transparent around what data we collect and how it is used explicitly clarifying that we do not sell our users' data, we have never sold user data in the past, and have no intention of selling users' data going forward," he added.

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Tags: Zoom
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