Bank of Baroda re-engineers processes : Best Banks of India: Business Today
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Bank of Baroda re-engineers processes

November 2, 2011
MD Mallya, CMD of Bank of Baroda, said, "We have gone for business process reengineering exercise so that our processes are aligned with customer expectations. Back office work has been taken out of the branches which has become sort of sales and marketing outlet, helping to increase customer satisfaction."


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