With just four days left to file the income tax return (ITR) for the financial year of 2022-23, taxpayers may face various problems in getting things right
To ease and speed up the whole process, taxpayers can take help of the co-browsing feature, which was launched by the Income Tax Department in November 2022
Co-browsing allows I-T helpdesk agents to collaborate with the taxpayer in real time. By using live chat or phone calls, the agents can guide taxpayers to file their returns through the e-filing portal
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Co-browsing feature is suitable for those who want to file their returns themselves
Through the co-browsing feature, the helpdesk agent can help individuals to understand which financial transaction should be mentioned in a specific column of the ITR form
The feature can help an individual to avoid mistakes, like filling incorrect information in the ITR form, choosing incorrect ITR form, Ignoring Form 26AS & TDS certificate
Co-browsing is more convenient and easier to use as both the agent and the taxpayer are not required to install any third-party application
Co-browsing gives a more private and secure experience as the agent can only view the active window of the Taxpayer’s browser and nothing else
The taxpayer has to log in to the e-filing portal to use the co-browsing feature. The taxpayers would need a laptop or a desktop computer with a stable internet connection. The operating system of laptop or computer must be Windows 7 or above, Linux, or Mac