Ground Report From IGI Counters: Stranded Flyers Slam IndiGo Amid Widespread Cancellations

India Today’s Sonal Mehrotra Kapoor brings a ground-level walkthrough from Delhi’s IGI Airport as the IndiGo crisis spirals into nationwide disruption. Reporting straight from the ticket counters, Sonal speaks to stranded passengers who have been waiting for hours without clarity on their flights. Many describe missing important events, last-minute cancellations, and complete communication breakdowns. The atmosphere at IGI remains tense, with long queues, frustrated families, and exhausted travellers demanding answers. Sonal captures the chaos firsthand — from overbooked counters to passengers unsure whether they will fly at all. As IndiGo’s mass cancellations continue for the third straight day, this ground report reveals the real human impact of India’s worst aviation meltdown in years.