SBI’s AI Vision: C.S. Setty On Agentic AI, Banking And India’s Next Frontier

State Bank of India Chairman Challa Sreenivasulu Setty explains how artificial intelligence is evolving from predictive models and automation to agentic AI. He highlights SBI’s use of AI in customer service, lending, credit assessment, fraud detection, AML monitoring and risk management. Setty says agentic AI could go further by acting with greater autonomy across the financial lifecycle, from KYC and loan underwriting to fraud detection, reconciliation and customer service. He believes India’s scale creates a unique opportunity to deploy AI that understands local needs, languages and diversity. Voice-first banking, vernacular AI and affordable computing could help democratise financial intelligence for hundreds of millions of customers.