Do you live near a toll plaza? NHAI now lets you get monthly passes from your phone
The Local Pass feature lets residents within a 20 km radius of an eligible toll plaza purchase a monthly unlimited-travel pass entirely through the app
- Jul 21, 2026,
- Updated Jul 21, 2026 2:21 PM IST
Commuters living near toll plazas on national highways can now buy their monthly local pass from their phones, no trip to the toll booth required. The National Highways Authority of India has added two new features to its RajmargYatra mobile app: a digital Local Pass facility and the MargMitra Help Centre, a multilingual assistance platform for highway users.
Buying a local pass without leaving home
The Local Pass feature lets residents within a 20 km radius of an eligible toll plaza purchase a monthly unlimited-travel pass entirely through the app. Previously, this required a physical visit to the plaza along with supporting documents to establish eligibility.
The first rollout is at the Mundka–Bakkarwala Toll Plaza on Urban Extension Road-II in Delhi, with expansion to other plazas planned in the coming months.
The process works through consent-based integration with government platforms including DigiLocker and VAHAN, which automatically pull the commuter's verified address, vehicle number and linked FASTag details. Eligibility is confirmed through GIS-based location verification, removing the need for manual paperwork entirely.
MargMitra: A single window for highway queries and complaints
Alongside the local pass, NHAI has introduced MargMitra, an AI-assisted help centre built into the RajmargYatra app that allows users to type or speak queries, feedback or complaints in any of India's 22 scheduled languages.
The platform covers a wide range of services including FASTag recharge, KYC requirements, refund status, annual and local pass queries and general highway information. For issues that need intervention, complaints can be lodged directly through the interface and are automatically routed to the relevant department. Users can track the progress of their complaint in real time and file an appeal if they are unsatisfied with the resolution.
MargMitra also lets users check FASTag blacklisting status, view pending e-notices and flag road safety concerns such as stalled vehicles or encroachments on national highways.
Growing uptake on the app
The additions build on an already active user base. More than 80 lakh annual passes have been sold through the RajmargYatra app with real-time activation, according to NHAI.
The app is available on both Android and iOS.
FAQs
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What is the new Local Pass feature on the RajmargYatra app?
The new Local Pass feature allows eligible commuters living within 20 km of a notified toll plaza to buy a monthly unlimited-travel pass directly on the RajmargYatra app, without visiting the toll booth.
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Who can apply for the digital monthly local pass on national highways?
Residents staying within a 20 km radius of an eligible toll plaza can apply for the digital local pass, subject to address, vehicle and FASTag verification through approved government platforms.
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How does the RajmargYatra app verify eligibility for a local toll pass?
The app uses consent-based integration with DigiLocker and VAHAN to fetch verified address, vehicle number and linked FASTag details. It also uses GIS-based location verification to confirm whether the commuter lives within the permitted distance.
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What is MargMitra in the RajmargYatra app?
MargMitra is an AI-assisted multilingual help centre inside the RajmargYatra app. It lets highway users ask questions, raise complaints, give feedback and track complaint status in any of India’s 22 scheduled languages.
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What services can users access through MargMitra and RajmargYatra?
Users can get help with FASTag recharge, KYC requirements, refund status, annual and local pass queries, FASTag blacklisting status, pending e-notices and general highway information. They can also report road safety issues such as stalled vehicles or encroachments on national highways.
Commuters living near toll plazas on national highways can now buy their monthly local pass from their phones, no trip to the toll booth required. The National Highways Authority of India has added two new features to its RajmargYatra mobile app: a digital Local Pass facility and the MargMitra Help Centre, a multilingual assistance platform for highway users.
Buying a local pass without leaving home
The Local Pass feature lets residents within a 20 km radius of an eligible toll plaza purchase a monthly unlimited-travel pass entirely through the app. Previously, this required a physical visit to the plaza along with supporting documents to establish eligibility.
The first rollout is at the Mundka–Bakkarwala Toll Plaza on Urban Extension Road-II in Delhi, with expansion to other plazas planned in the coming months.
The process works through consent-based integration with government platforms including DigiLocker and VAHAN, which automatically pull the commuter's verified address, vehicle number and linked FASTag details. Eligibility is confirmed through GIS-based location verification, removing the need for manual paperwork entirely.
MargMitra: A single window for highway queries and complaints
Alongside the local pass, NHAI has introduced MargMitra, an AI-assisted help centre built into the RajmargYatra app that allows users to type or speak queries, feedback or complaints in any of India's 22 scheduled languages.
The platform covers a wide range of services including FASTag recharge, KYC requirements, refund status, annual and local pass queries and general highway information. For issues that need intervention, complaints can be lodged directly through the interface and are automatically routed to the relevant department. Users can track the progress of their complaint in real time and file an appeal if they are unsatisfied with the resolution.
MargMitra also lets users check FASTag blacklisting status, view pending e-notices and flag road safety concerns such as stalled vehicles or encroachments on national highways.
Growing uptake on the app
The additions build on an already active user base. More than 80 lakh annual passes have been sold through the RajmargYatra app with real-time activation, according to NHAI.
The app is available on both Android and iOS.