“We’re Broken Inside”: IndiGo Employee’s Emotional Letter Exposes Years Of Exhaustion And Silence

A deeply emotional letter purportedly written by an IndiGo employee has surfaced online, offering a raw account of the crisis unfolding inside India’s largest airline. The author says they are speaking not as a spokesperson but as someone who has “lived every shift, every sleepless night, every humiliation,” and warns that IndiGo’s meltdown “did not happen overnight—everyone saw it coming.” According to the letter, pilots had long raised concerns over fatigue and duty hours, while crew members struggled through emotional breakdowns behind the scenes. The writer alleges a culture where staff felt unheard, overstretched and undervalued, even as the airline expanded rapidly. The letter claims that the morale of frontline workers deteriorated over years, leading to an internal breakdown that has now spilled into a national crisis affecting millions of passengers. “How do you expect us to serve the nation when we ourselves are broken?” the employee asks. Calling for introspection and accountability, the letter urges IndiGo leadership to focus on its exhausted workforce rather than public relations exercises. The writer appeals for better treatment, safer schedules and genuine reform—arguing that the airline cannot recover unless it first restores dignity and trust among the people who keep its planes flying.