Perfios’ Path to Building a Global Decision-Making Platform

Seventeen years ago, when digital lending was still new, the challenge banks faced was fragmented or unstructured data sets. As a result, customer onboarding for loans or deposits was a painfully slow process.

At a time when the entire industry was grappling with this challenge, an entrepreneurial idea began to take shape in Bengaluru. Perfios’ founders—V.R. Govindarajan, its Co-Founder & Executive Chairman, and Debasish Chakraborty, Co-Founder—believed that the biggest bottleneck in the future of finance would not be capital, but decision-making. That idea led to the birth of Perfios, a software-as-a-service company.

Fast-forward to today, Perfios Software Solutions has the tools for digitisation, reducing paperwork, faster identity checks and using AI to deliver insights that support better lending and risk decisions.

The numbers speak for themselves—Perfios today powers nearly 90% of India’s digital loans and serves 1,100 plus financial institutions across 20 global markets. The platform processes 75 million-plus bank statements, 3 trillion loan applications and 1.5 trillion API requests annually. It all translated into a revenue of $78.34 million, with an Ebitda of $18.5 million and a net profit of $12.21 million in FY25.

For those reasons, it has been picked as the winner in the Fintech in Value Added Services category in the BT-KPMG Best Banks and NBFCs Survey.

Over the years, Perfios has emerged as an end-to-end solutions provider in the BFSI sector. It believes that the real opportunity lies in sharpening predictive models to anticipate stress early and identify which borrower segments require specific types of intervention. It acquired CreditNirvana in 2025 to strengthen its pesence in collection and debt resolution space.

“We are seeing strong traction building in the debt management space. As lending books expand across the industry, recovery challenges are bound to emerge, and lenders will need to strengthen their collections and resolution capabilities,” says Perfios CEO Sabyasachi Goswami.

Perfios’ debt management platform is designed to segment borrowers intelligently and recommend targeted interventions, enabling lenders to improve recovery outcomes in a faster and more cost-efficient manner.

Last year , it also acquired Clari5, a real-time financial crime management and fraud detection platform. “Today, we process nearly 55% to 60% of the country’s transactions through this platform. It operates as a real-time Enterprise Fraud Risk Management (EFRM) system, enabling institutions to detect, assess, and mitigate risks,” says Goswami.

Through Clari5, Perfios processes real-time transactions across every major banking channel, including Mastercard, Visa, RuPay, UPI, and other commonly used payment rails. It works with nearly all major banks to provide real-time transactional fraud alerts, primarily on the liability side—such as savings accounts—where customers conduct their day-to-day transactions.

Perfios also brings out products for non-BFSI sectors. “When we create a product, we design it to be industry-agnostic, geography-agnostic, and segment-agnostic,” says Goswami. For example, if it develops an onboarding solution, that can also be deployed in sectors like healthcare, hospitality, commerce, and FMCG. Last year, it made a strategic move to deepen its presence in healthcare and insurance by acquiring IHX, a healthcare technology platform focused on digitising health insurance and hospital claims ecosystem.

Plus, Perfios is not limiting itself to India. It began its global expansion nearly six years ago. While Covid-19 slowed that progress, the company remained committed, and its presence has grown to 20 countries. “The idea is to take India to the world—‘Make in India for the world.’ The company wants India to emerge as a global leader in the product market,” says Goswami.

With an IPO on the horizon, the company is looking to strengthen research and development and global presence.

@anandadhikari