"Don’t Forget Humans!": FM Nirmala Sitharaman’s Warning To Banks Over Excessive Digitisation

Union Finance Minister Nirmala Sitharaman has issued a critical advisory to Indian banks: don't let technology replace the human connection. Speaking on the future of banking, the FM emphasised that while digitization is essential for inclusivity and reaching far-flung areas, customers are feeling "lost" without professional, human advice. She urged banks to ensure that local head offices move closer to the client base, providing the "spirit of inclusion" that only human intervention can offer. Watch Sitharaman's full take on balancing high-tech banking with the essential human interface for every taxpayer and customer.