IndiGo Crisis: The Real Victims Are Not The Passengers Alone…

India’s largest airline is facing its most severe meltdown, with over 5,000 IndiGo flights cancelled in just eight days, leaving thousands of passengers stranded and furious. But while tempers rise at airports across the country, the frustration is too often directed at the wrong people. The frontline cabin crew and ground staff, who are doing everything they can to support anxious families and exhausted travellers, are now bearing the brunt of a crisis they did not create. Behind their polite smiles lie sleepless nights, emotional strain, and a silent plea for kindness. As an internal letter reveals, many feel “broken inside” after years of fatigue and ignored warnings. This report looks beyond the chaos at terminals to ask an important question: should those who are still trying to help be the ones paying the price? Watch to understand who is truly responsible for the IndiGo crisis, and why the people in uniform deserve empathy, not anger.