Markets Cheer IndiGo, But Employees Reel From Chaos — Will They Trust The CEO?

IndiGo shares rose over 3 per cent even as the airline faced intense internal turmoil following weeks of flight disruptions. CEO Pieter Elbers has addressed employees directly, urging unity and assuring that the “worst is behind us.” However, frontline staff say they were left overworked and unsupported during the chaos, raising questions about whether leadership can truly rebuild trust. The airline has appointed an external aviation expert to conduct a full root-cause analysis, while senior management will travel across the network to hear employee concerns firsthand. While markets appear to be betting on operational recovery, the bigger challenge for IndiGo remains restoring confidence among the employees who bore the brunt of the crisis.