SBI’s New Hiring Plan For AI Jobs

In an exclusive conversation with Aastha Chopra of BTTV, SBI Managing Director Ashwini Tewari shared how the bank is gearing up for the next phase of AI-led banking. He said SBI will hire specialised talent to build, manage, and monitor AI systems, ensuring stronger oversight and safer decision-making. Tewari added that the bank is also developing its own in-house cloud storage, strengthening control over data and enabling faster AI adoption. He highlighted the need for customer recourse when AI rejects applications, the importance of constant customer awareness against scams, and the shift to an always-on, 24/7 banking ecosystem driven by changing user behaviour.