Quick question: which is the most visible company of thelast 20 years in India?Infosys is the name more likely than not that you will name. At its core, theInfosys business model is nothing highbrow. It mostly ships fairly mundaneinformation technology tasks like developing and maintaining an application to India, orremotely manages a client's network from here.
Where it shone was in the way itran its business: sharing wealth with employees, refusing to grease palms,focusing on systems and processes to sustain business, encouraging meritocracy,and obsessing over quality of work and delivery. Business in India, untilthen, was run by rules set by the government or business families whose outlookwas more that of traders. Infosys and its middle class founders not justinspired businesses around the country to change but even forced change throughreforms of corporate laws.
By Anusha Subramanian, Anand Adhikari, K.R. Balasubramanyam, Rajiv Bhuva, Josey Puliyenthuruthel,G. Seetharaman and Sunny Sen