State-run Bharat Sanchar Nigam Ltd (BSNL) and Mahanagar Telephone Nigam Ltd (MTNL) have seen a continuous increase in the mobile subscriber base
during the last four financial years to 2011-12.
In a reply to a question in Rajya Sabha, Telecom Minister Kapil Sibal said: "During the last four years of 2008-09, 2009-10, 2010-11 and 2011-12, BSNL and MTNL have achieved a continuous increase in their mobile subscriber base."
By end of March 2009, BSNL had 46.71 and MTNL 4.18 million mobile subscribers
which increased to 94.51 million subscribers for BSNL and 5.59 million subscriber for MTNL by end of March 2012, the minister said.
Sibal said customers of both public sector firms "sometimes face problems" with regard to quality of service (QoS).
"However, BSNL and MTNL are in general, meeting the QoS benchmarks prescribed by TRAI," Sibal said.
The minister said the two state-run telecom companies have initiated a number of steps to increase their subscriber base which include special consumer retention camps, monitoring of QoS parameters, improvement in customer care services among others.With inputs from PTI