Can AI Make Health Claims Faster & Simpler? NIVA Bupa Explains

Claims are at the heart of customer trust in health insurance - but can technology make the process faster, simpler and more predictable? In this conversation, NIVA Bupa explains its approach to improving the claims experience, starting with transparency and accurate disclosures when a policy is purchased. The company also highlights the need for better communication and common standards between hospitals and insurers to reduce friction during claims. A key focus is the use of AI in claims adjudication, where technology applies rules and analyses claim documents, while a human remains the final decision-maker. According to NIVA Bupa, this combination can improve consistency, accuracy and customer outcomes. Watch the full conversation to understand how AI, human oversight and industry collaboration could reshape health insurance claims.