Zomato started off the day with the perfect clapback for a user's tweet. A user cancelled an order placed on Zomato because the delivery executive was not a Hindu. According to the user, he wanted to change the rider but Zomato responded by saying that they cannot refund on that cancellation.
He put up a follow-up tweet tagging Zomato India saying that the company is forcing them to take deliveries from people they don't want delivering their food and also refusing to refund them. He said that he will remove the app and discuss the issue with his lawyers.
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel- पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
@ZomatoIN is forcing us to take deliveries from people we don't want else they won't refund and won't cooperate I am removing this app and will discuss the issue with my lawyers- पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
But Zomato was having none of it. Zomato quoted the post and said, "Food doesn't have a religion. It is a religion."
Food doesn't have a religion. It is a religion. https://t.co/H8P5FlAw6y- Zomato India (@ZomatoIN) July 31, 2019
Founder Deepinder Goyal also chimed in and said, "We are proud of the idea of India - and the diversity of our esteemed customers and partners." He added that they aren't sorry to lose any business that comes in the way of their values.
We are proud of the idea of India - and the diversity of our esteemed customers and partners. We aren't sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B- Deepinder Goyal (@deepigoyal) July 31, 2019
At the time of publishing, Zomato's tweet was liked 13.9k times and retweeted 5.6k times.
Twitterati poured in with their responses, lauding Zomato for its tweet.
What a clear, strong statement! This changes the way I look at the brand, Zomato. From now on, it is very special!- Tony Joseph (@tjoseph0010) July 31, 2019
Well said! Rare to find corporate voices publicly rejecting the growing hate and bigotry. 👏👏- SamSays (@samjawed65) July 31, 2019
In INDIA we can not think of religion in any of the case coz several people from different background & different religion were/ are & ll remain involve to complete product cycle. Let it b any product.
That's the soul of India & we love it.- K. Chandel (@Karan49514752) July 31, 2019
Fantastic! I think here you lost one but gained a million.. Well Done, @ZomatoIN!- PRANAV (@P9Pranav) July 31, 2019
Lots of love to you my friend. We stand by you incase there is any trolling your loyal customers will take care of your brand bro!- Aditya Paul (@adityampaul) July 31, 2019
Zomato has lately been winning the internet with its tweets. Earlier this month Zomato had tweeted, "Guys, kabhi kabhi ghar ka khana bhi kha lena chahiye." (Guys, once in a while you should eat your home-cooked food too)
The tweet went viral with lot of hilarious responses pouring in from YouTube, The Viral Fever, Dabur Hajmola, ixigo, Amazon Prime and MobiKwik. Ixigo, a travel company said, "Guys, kabhi kabhi ghar par bhi baithna chahiye." (Guys, once in a while you must sit at home too), while Hajmola said, "Guys, kabhi kabhi kuch baatein na hajam kar leni chahiye." (Guys, once in a while you must just digest some things). Amazon Prime Video joined in on the fun and said, "Guys, kabhi kabhi cable pe bhi kuch dekh lena chahiye." (Guys, once in a while you must watch something on cable too).