“We Are Truly Sorry”: IndiGo Chairman Apologises After Massive Disruptions Hit Thousands Of Flights

IndiGo Chairman Vikram Singh Mehta issues an unconditional apology for the recent operational disruptions that stranded thousands of passengers. Addressing the crisis, Mehta states, "I want to say very simply and very clearly, we are sorry." He acknowledges the events as a "blemish on this airline's pristine, clean record" but denies allegations that the airline engineered the crisis or compromised safety. Mehta reveals that the board "will involve external technical experts to work with the management" to determine root causes. He emphasizes that the airline did not bypass pilot fatigue rules and that the board has been closely involved, setting up a crisis management group to restore normalcy. He confirms that operations are now stable with over 1900 daily flights and assures stakeholders of a commitment to continuous improvement and safety.