Axis Bank MD & CEO Amitabh Chaudhry: AI is the Next Banking Revolution

At the Business Today India@100 Summit, Amitabh Chaudhry, Managing Director & CEO of Axis Bank, highlighted AI’s transformative impact on banking. Initially skeptical, he now sees AI rapidly evolving with real, practical use cases. AI improves efficiency by reducing costs and automating tasks like collections—where voice bots can outperform humans. It also enables highly personalized customer engagement by tailoring financial solutions to individual needs. Chaudhry emphasized AI’s profound influence on sales, costs, and potentially employment, urging banks to adapt quickly or risk falling behind. He called AI a “tsunami” that will reshape the industry, rewarding early adopters.