In a glaring instance of Air India 's (AI) shoddy service, a chief engineer in the Merchant Navy had to go through the shocking experience of eating a good half of a worm that got mixed in the breakfast served on Pune-Delhi flight No. AI852 on September 11.
Subsequently, he lodged a formal complaint with the crew and also reported the matter to flight commander Captain Deepak Mendiratta. Patil was seated in the upper economy J class. Patil's complaint states, "Found half-cut worm in green peas breakfast menu." He was offered another breakfast but curtly refused.
Some other passengers gave up their breakfast in disgust, a passenger who was also on board told MAIL TODAY. The food was supplied by Chefair, one of Air India's regular caterers.
A crew member said, "For example, we have 43 flights in the morning from Delhi itself. Obviously, caterers will not serve breakfast prepared in the morning; it is just not possible. What passengers will get is stale food." Recently, a couple on board a Hyderabad-Delhi flight complained of fungus in bread served to them. In October 2013, an AI passenger found worms in a sandwich served to him on a New York-Delhi flight.
In association with Mail Today
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