As the country gears up for Ayushman Bharat, a national health protection mission, healthcare and health insurance are expected to witness a paradigm shift. In a candid conversation, Mayank Bathwal, Chief Executive Officer of Aditya Birla Health Insurance Company, tells Naveen Kumar how this much-awaited healthcare programme may impact the industry, the role of digitisation and the unique initiative the insurer has taken to make claims processing hassle free. Edited excerpts:
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