“We Let Our Customers Down”: IndiGo CEO Apologises for 2025 Flight Disruptions

Addressing the 2025 IndiGo flight disruption, IndiGo CEO Pieter Elbers admitted the airline fell short during three days of operational crisis and issued an apology to passengers. Speaking in Hyderabad, Elbers said IndiGo began resetting its network by the fifth day, taking sharp capacity cuts before steadily rebuilding operations. By the ninth day, the airline had returned to stable functioning, eventually restoring daily passenger numbers to nearly 3.8 lakh by the end of December. Emphasising resilience, Elbers said the disruption does not define IndiGo’s 20-year journey. Instead, he stressed the importance of learning from setbacks as the airline pursues its ambition of becoming one of the world’s largest carriers, aligned with India’s growing aviation potential.