Long-overdue reforms could transform the banking landscape.
Amitabh Chaturvedi, CEO & MD of Dhanlaxmi Bank, said the creation of new verticals and the support of experienced bankers "helped us grow more than 70 per cent last year in both deposits and advances."
Ikuo Shinjo, CEO (India) of Mizuho Corporate Bank, said that it is keen to expand its branch network and aims to double its profit in four years. <br />
Kalpana Morparia, CEO of JP Morgan Chase, said it is well positioned to capture the growth in India. "The capital we have committed to India and the overall financial strength of the firm is what distinguishes us. "
MD Mallya, CMD of Bank of Baroda, said, "We have gone for business process reengineering exercise so that our processes are aligned with customer expectations. Back office work has been taken out of the branches which has become sort of sales and marketing outlet, helping to increase customer satisfaction."
The ranking covers 63 scheduled commercial banks that provided their annual reports at the time of conducting the study.
The best banks, across categories and key parameters
IndusInd Bank's Romesh Sobti and his team transform a staid bank into a winner. In the BT-KPMG Best Bank Study 2011, the 17-year-old bank has emerged the overall winner in the mid-sized category of lenders with a balance sheet size of less than Rs 50,000 crore.
By pacing itself and keeping an eye on all aspects of its performance, Bank of Baroda has won the race.
Five key developments to expect in the banking space in coming years.
With soaring inflation and high interest rates making it hard for families to repay debts, bad assets of indian banks are piling up fast. For retail borrowers, high floating interest rates and increased EMIs are causes of concern. Trends for corporate borrowers are similar. As a result, gross non-performing assets (NPAs) of banks are close to Rs 1 trillion. But no bank wants to go on record about its NPAs.
Even as we raise a toast to the winners of the BT-KPMG Best Banks Survey of 2011, we need to take note of the many challenges that lie ahead. FULL COVERAGE ALSO SEE: Videos | Winners in pics
Size eludes Indian banks, but they are neck and neck with Chinese banks when it comes to strength or productivity and efficiency.





