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Lava announces customer service initiative for its Agni 5G smartphone users in India

Lava announces customer service initiative for its Agni 5G smartphone users in India

To assure the buyers of its newly launched smartphone Lava Agni 5G of quality customer support, Lava has announced a new initiative wherein the company will provide a dedicated manager as well as doorstep delivery to such users, in case of any problems arise with the device.

Lava Agni 5G Lava Agni 5G
Story highlights
  • Lava Agni 5G users will get preferential treatment in Lava service centres in case of any problems with their device.
  • The company promises zero waiting time on customer calls for Agni buyers.
  • It even promises a dedicated manager and a doorstep pickup and delivery of their phone when required.

Indian smartphone brand, Lava International Limited has announced a new customer service initiative especially for the buyers of the Agni 5G smartphone. The service has been termed Lava Agni Mitra and is being claimed to be the first-of-its-kind service experience in the country.

Under the new initiative, Lava promises a dedicated service manager for Agni 5G smartphone users, in case they face any issue with their smartphone. In addition to this, the company also promises to provide doorstep services to Agni users, wherein, Lava service representatives will collect the phone from registered customer addresses and deliver the product back to them after the requisite service.

Interestingly, this whole process will be conducted free of cost. Alternatively, if the customer decides to visit any one of Lava's service centres across the country, Agni 5G customers will be given a priority in the queue. For the convenience of Agni customers, Lava promises a zero-wait time for customer care calls. In short, the company vows to provide an instant response against any query regarding the device. Personalized feedback will also be offered after resolution.

The new initiative by the company is exclusive to the buyers of its Agni 5G smartphone. For those unaware, Lava Agni 5G was launched on November 9, 2021, and is powered by Mediatek's latest chipset- Dimensity 810. It features a 6.78 inch FHD+ IPS display with a 90 Hz refresh rate and a punch hole cut out for the selfie camera.

The phone carries 8GB RAM and features 128 GB storage space. It also appoints a quad-camera setup for photography, which features a 64-megapixel primary lens along with a 5-megapixel wide-angle lens, a 2-megapixel depth sensor, and a 2-megapixel macro lens. At the front, there is a 16-megapixel selfie shooter.

The phone is backed by a 5000mAh battery and features a 30W fast charging support. Other features include a side-mounted fingerprint sensor, USB Type-C for charging and a 3.5mm headphone jack. It measures 168.8x76.8x9.1 mm and weighs 204 grams.

The phone is available in a single colour option named Fiery Blue and has been priced at Rs 19,999.