Dilip Chenoy is Managing Director and Chief Executive Officer of National Skill Development Corporation (NSDC)
How are government's initiatives driving growth in the banking sector?
Government initiatives like 'Jan Dhan Yojana ' for financial inclusion and other welfare schemes like 'Pradhan Mantri Jeevan Jyoti Bima Yojana' and 'Pradhan Mantri Suraksha Bima Yojana' will drive the demand for skilled workforce in the country at the entry-level jobs.
Are there job opportunities in the banking sector?
The BFSI (Banking, financial services and insurance) sector is expected to create additional employment of over 1.6 million during 2013-2022.
What is your take on the expected banking sector's growth?
As the focus shifts towards customers and, of course, sales profiles, the sector will witness a surge in entry-level hiring, which is expected to sustain the sector's growth.
How can banks make use of technology?
In order to keep up pace with the technology, existing bank employees need to be educated and made comfortable in using technology. Alternative delivery channels such as mobile, Internet and telephone have emerged over time and it is required that the bank employees should stay updated on the processes involved in these distribution channels.